GioventX Returns, Refunds and Exchanges Policy

Last updated: October 2026

Thank you for shopping with GioventX. We appreciate your support and want you to have a positive experience with our products.

If your order arrives damaged, defective or incorrect, we are here to help. This policy explains how we manage returns, refunds and replacements in accordance with Australian Consumer Law.

1. Our Money-Back Guarantee

GioventX offers a money-back guarantee or replacement for eligible products that arrive damaged, defective or incorrect, subject to assessment and applicable consumer rights.

If you receive an item that is damaged, defective or incorrect, please contact us as soon as reasonably possible after delivery. We may request photographs, proof of purchase and the return of the product for inspection.

Where a product is confirmed to have a fault or other issue covered by our guarantee, we will provide an appropriate remedy in accordance with this policy and Australian Consumer Law.

We reserve the right to investigate claims where there are reasonable grounds to suspect fraud, deliberate tampering or misuse. Any decision will be based on the circumstances of the claim and will not exclude or restrict a customer's rights under Australian Consumer Law.

Where a refund is approved, we aim to initiate the refund within 24 to 48 hours of approval. The time taken for the funds to appear in your account will depend on your payment provider and financial institution.

2. Returns

GioventX does not offer general returns for change of mind. However, eligible products may be returned where they are faulty, damaged, incorrect or otherwise qualify for a remedy under Australian Consumer Law.

For eligible returns, we may request that the product be returned for inspection. We will provide return instructions and advise you of any applicable arrangements for return postage.

Products should be returned with proof of purchase, such as an order confirmation or receipt, where reasonably available.

Original packaging is appreciated where available, but the absence of original packaging will not automatically exclude a customer's rights under Australian Consumer Law.

3. Refunds

If your return is approved, we will process the applicable refund to your original payment method unless another arrangement is agreed or required by law.

We aim to initiate approved refunds within 24 to 48 hours. Please allow additional time for your bank or payment provider to process the transaction.

The amount refunded will depend on the circumstances and the remedy to which you are entitled. Where required by Australian Consumer Law, refunds will include applicable delivery costs and reasonable return costs.

We reserve the right to assess a product before determining the appropriate remedy, in accordance with applicable consumer law.

4. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the nature and seriousness of a product failure, you may be entitled to a refund, replacement or other remedy.

For a major failure, you may be entitled to choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a minor failure, we may be entitled to provide a repair or replacement within a reasonable time, as permitted by law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law or other applicable legislation.

5. Change-of-Mind Returns

GioventX does not offer refunds, exchanges or replacements simply because a customer has changed their mind.

This includes circumstances where a customer:

• No longer wants or needs the product.

• Decides the product is unsuitable despite it matching its description.

• Finds the same or a similar product at a lower price elsewhere.

• Finds the product cheaper through another retailer or stockist.

Sale items and gift cards are not eligible for change-of-mind refunds.

These conditions do not apply where a customer is otherwise entitled to a remedy under Australian Consumer Law.

6. Late or Delayed Deliveries

Delivery timeframes provided by GioventX or our delivery partners are estimates unless a specific timeframe has been agreed.

A delay alone does not automatically entitle a customer to a refund. However, if an order is not delivered within an agreed or reasonable timeframe, or another consumer guarantee has not been met, the customer may be entitled to an appropriate remedy under Australian Consumer Law.

If your order has been delayed or has not arrived, please contact us so we can investigate the matter.

7. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible.

Please include the following information in your email:

• Your order number.

• A description of the issue.

• Clear photographs of the product and any visible damage, where applicable.

We will assess the issue and advise you of the next steps. Depending on the circumstances and applicable consumer law, we will arrange a repair, replacement, refund or another appropriate remedy.

Where a product is confirmed to have a problem covered by Australian Consumer Law, we will meet our obligations regarding reasonable return costs.

8. Product Use, Storage and Tampering

Our products should be used and stored in accordance with the instructions and recommendations provided with the product.

If there is evidence of deliberate tampering, misuse or improper storage, we may consider this when assessing a claim and determining whether the issue is covered by our guarantee or Australian Consumer Law.

Each claim will be assessed on its individual circumstances. We will not refuse a remedy where a customer is legally entitled to one.

9. How to Request a Return or Refund

To submit a return or refund request, please follow these steps:

1. Email gioventxaustralia@gmail.com with your order number and a description of the issue.

2. Include photographs and any relevant supporting information, where applicable.

3. Await our response and follow the return instructions provided, if a return is required.

4. Once the product has been received and assessed, we will advise you of the outcome and any applicable remedy.

Please contact us before sending a product back so we can provide the appropriate instructions.

Nothing in this process limits your rights under Australian Consumer Law.

10. Contact Us

If you have questions about this policy or require assistance with an order, please contact us:

Business: GioventX
Email: gioventxaustralia@gmail.com

We appreciate your business and are committed to treating all customer enquiries fairly and professionally.