Refund policy

Gioventx Return & Refund Policy

Thank you for shopping with Gioventx. We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.

 

 

GioventX offers 100% Money Back Guarantee or replacement on any item that is defective, damaged or incorrect upon receipt of delivery.
The item must be returned to us within 7 days of notification of the defective, damaged or incorrect product coming into your possession.

Our 100% Money Back Guarantee: GioventX reserves the right to refuse a refund is we believe there has been false, misleading, or fraudulent claims. We can refuse a refund if the product is not returned to us for inspection and if we believe the content has been tampered with or the recommended storage or use-by guidelines were not followed. Where genuine claims are made that the product does not meet the expectation of our customers, we will issue a refund to the full purchase amount (including postage) for the individual item within 24-48 hours depending on your payment source. We reserve the right to restrict customers from repurchase of the same item in future.

 

Returns

• You may return most items within 30 days of receiving your order.
• To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
• Please provide proof of purchase (such as your receipt or order confirmation).

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original payment method. Please allow up to 5 business days for the refund to appear in your account.

Australian Consumer Law

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
• You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

• Refunds will not be given on change of mind; GioventX does not have a ‘change of mind’ policy. We are not obligated to offer replacement or different product in this instance.
• Refunds will not be given on the basis of: finding the product cheaper elsewhere, purchasing cheaper from our stockists, late delivery or delivered outside recommended time frame.
• Sale items and gift cards are not eligible for change-of-mind returns.

Faulty or Damaged Items

• If your item is faulty, damaged, or not as described, please contact us as soon as possible with details and photos.
• We will arrange a replacement, repair, or refund as required by law.

How to Return an Item

1. Contact us at gioventxaustralia@gmail.com with your order number and reason for return.
2. We will provide instructions for returning your item.
3. Once received and inspected, we’ll process your refund or exchange.

Contact Us

If you have any questions about our returns and refunds policy, please contact us at gioventxaustralia@gmail.com