GioventX Shipping Policy (Australia)

Last updated: October 2026

Thank you for shopping with GioventX. We aim to ensure your order is carefully prepared, packaged and delivered to your nominated address. Please read our Shipping Policy for information about processing times, postage costs, pre-order products and delivery.

1. Shipping Locations

We currently offer shipping Australia-wide.

International shipping is not routinely available. If you are located outside Australia and wish to place an order, please contact us at gioventxaustralia@gmail.com to discuss whether alternative arrangements are possible.

2. Order Processing Times

In-stock orders are generally processed within 3 to 5 business days after payment has been confirmed.

Orders placed on weekends or public holidays will commence processing on the next business day.

Processing times refer to the preparation and packaging of your order. They do not include the time required for postage and delivery.

During periods of high order volumes, public holidays or unforeseen operational disruptions, processing may take longer. Where a significant delay is anticipated, we will endeavour to notify affected customers.

3. Pre-Order, Customised and Printed Products

Certain products, including customised homewares, printed products and publications, are made or prepared to order. These products require additional time for manufacturing, customisation, printing and quality checks before they are ready for dispatch.

Please allow up to 2 weeks for manufacturing and printing, depending on the product and order requirements.

Once production is complete, your order will be packaged and dispatched using Australia Post or the applicable delivery service.

For pre-order and made-to-order products, please allow approximately 3 weeks from the date your order is placed to delivery at your nominated address. This estimate includes production and postage time, but actual delivery may vary depending on the product, destination and postal service.

Where an order contains both in-stock and pre-order products, the items may be dispatched together once all products are ready, unless separate arrangements have been agreed.

If you require clarification about the estimated completion or delivery date of a particular product, please contact us before placing your order.

4. Shipping Methods and Estimated Delivery Times

We currently offer standard shipping only.

Our general estimated delivery timeframes are:

• Standard shipping to metropolitan areas: Approximately 3 to 7 business days after dispatch.

• Regional and remote areas: Delivery may take longer, depending on the destination and postal service.

• Published books and pre-order publications: Allow up to 2 weeks for printing or preparation where applicable, in addition to the relevant delivery timeframe.

Delivery timeframes are estimates and may be affected by public holidays, weather events, transport disruptions, peak postal periods and other circumstances outside our reasonable control.

Where a specific delivery timeframe has been agreed, we will handle any delay in accordance with our applicable legal obligations.

5. Shipping Fees

Standard shipping fees are calculated at checkout and displayed before payment is completed.

Our shipping charges include applicable packaging costs.

Free standard shipping is available on orders over $100 AUD, subject to the applicable order conditions displayed at checkout.

Unless otherwise stated, free shipping applies to eligible Australian deliveries using our standard shipping service.

6. Order Dispatch and Tracking

Once your order has been dispatched, we will send you an email confirming that your order has been shipped.

Where tracking is available, your email will include a tracking number or tracking link so you can monitor your parcel through the relevant carrier's website.

If tracking is unavailable for a particular shipment, we will provide dispatch confirmation by email, including the dispatch date and any relevant delivery information available to us.

Please note that tracking information may take some time to appear after the carrier receives and scans your parcel.

7. Signature on Delivery and Authority to Leave

Our default delivery preference is for parcels to require a signature on delivery, where this service is available and selected.

If you would prefer your parcel to be left unattended, you may request authority to leave in your order notes. We will endeavour to accommodate this request where the carrier and shipping service permit it.

By requesting authority to leave, you acknowledge that unattended delivery may increase the risk of loss, theft or exposure to weather.

However, an authority-to-leave request does not automatically exclude any rights or remedies you may have under Australian Consumer Law. Each delivery issue will be assessed according to the circumstances and applicable law.

8. Incorrect or Incomplete Delivery Addresses

Please ensure that your nominated delivery address and contact details are accurate and complete before submitting your order.

If you discover an error after placing your order, contact us immediately at gioventxaustralia@gmail.com. We will endeavour to correct the details before dispatch, where possible.

Once an order has been dispatched, we may be unable to amend the delivery address.

If an incorrect address supplied by the customer results in a failed delivery, redirection or return to sender, additional postage charges may apply where reasonable and permitted by law. We will discuss any applicable costs with you before arranging further delivery.

9. Lost, Delayed or Damaged Parcels

If your parcel has not arrived within the expected delivery timeframe, or arrives damaged, please contact us as soon as reasonably possible at gioventxaustralia@gmail.com.

Please include your order number and any relevant photographs or tracking information.

We will investigate the issue and, where appropriate, liaise with the carrier to determine what has happened and what steps are available to resolve the matter.

We encourage customers to report delivery problems promptly so that investigations can commence without unnecessary delay.

A reporting timeframe does not limit any rights you may have under Australian Consumer Law. Where a parcel is lost, damaged or not delivered as agreed, we will assess the circumstances and provide an appropriate remedy where required.

10. Contact Us

If you have any questions about shipping, delivery timeframes, pre-order products or tracking, please contact us:

Business: GioventX
Email: gioventxaustralia@gmail.com