GioventX Terms of Service

Last updated: October 2026

Welcome to GioventX. These Terms of Service govern your access to and use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms, subject to any rights you may have under applicable Australian law. Please read them carefully before making a purchase.

1. General Information

GioventX is an Australian-based online retail business operating from Sydney, New South Wales.

These Terms apply to your use of our website and any purchases made through our online store. They should be read together with our Privacy Policy and Returns, Refunds and Exchanges Policy.

2. Eligibility

You must be legally capable of entering into a binding agreement to make purchases through our website.

If you are under 18 years of age, you should obtain the involvement and permission of a parent or legal guardian before making a purchase.

3. Products and Availability

We aim to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.

However, colours and product appearance may vary slightly depending on your device, screen settings, lighting or product variations.

All products are subject to availability. If a product becomes unavailable after you place an order, we will contact you to discuss the available options, which may include a refund or cancellation of the affected order.

We reserve the right to correct genuine errors in product listings, descriptions or pricing. If an error affects an order you have placed, we will contact you to explain the issue and discuss an appropriate resolution before proceeding where necessary.

4. Orders and Order Acceptance

When you place an order, you are making a request to purchase the selected products under these Terms.

An order confirmation email acknowledges that your order has been received. It does not necessarily mean that the order has been dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including in circumstances involving suspected fraudulent activity, payment authorisation issues, unavailable products or genuine pricing errors.

If we cancel an order after payment has been taken and the order cannot be fulfilled, we will arrange an appropriate refund.

Nothing in this section limits any rights or remedies available to you under Australian Consumer Law.

5. Pricing and Payment

All prices are displayed in Australian dollars (AUD).

Where applicable, prices include Goods and Services Tax (GST). Any delivery charges or other applicable costs will be disclosed during checkout before you complete your purchase.

Payment must be made using an available payment method offered at checkout. Orders will generally be processed once payment has been successfully authorised or received.

We may use third-party payment providers to process transactions. Your use of those payment services may also be subject to the provider's own terms and privacy practices.

6. Shipping and Delivery

We deliver to Australian addresses where delivery is available. Available shipping options, costs and estimated delivery timeframes will be displayed at checkout or communicated during the ordering process.

Delivery timeframes are estimates unless a specific timeframe has been agreed. Delivery may be affected by circumstances such as postal delays, severe weather, operational disruptions or other events outside our reasonable control.

If a delivery is delayed, we will make reasonable efforts to assist with enquiries and provide relevant updates where available.

Nothing in these Terms excludes our obligations under Australian Consumer Law if an order is not delivered within an agreed or reasonable timeframe or another consumer guarantee has not been met.

Customers are responsible for providing accurate delivery information. If incorrect information results in a failed delivery or additional delivery costs, we may contact the customer to arrange a reasonable solution.

7. Returns, Refunds and Exchanges

Our Returns, Refunds and Exchanges Policy explains how to request a return, refund or replacement.

GioventX does not generally offer change-of-mind returns. However, this does not affect your rights under Australian Consumer Law.

If a product is faulty, damaged, incorrect or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.

Please refer to our Returns, Refunds and Exchanges Policy for instructions on submitting a request.

8. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, you may be entitled to a refund or replacement for a major failure, compensation for reasonably foreseeable loss or damage, or another remedy available under the law.

For failures that are not major, a repair or replacement may be an appropriate remedy where permitted by law.

Nothing in these Terms is intended to exclude, restrict or modify any consumer rights or remedies that cannot lawfully be excluded, restricted or modified.

9. Website Use and Conduct

You agree to use our website lawfully and not to:

• Engage in fraudulent, deceptive or unlawful activities.

• Attempt to gain unauthorised access to our website, systems or customer information.

• Interfere with the operation, security or functionality of our website.

• Use our website to distribute malicious software or harmful material.

• Copy, misuse or reproduce website content in breach of applicable intellectual property rights.

We may take reasonable steps to protect our website and business from misuse, fraud or security threats.

10. Intellectual Property

Unless otherwise stated, the text, photographs, graphics, logos, branding, product descriptions and other content displayed on the GioventX website are owned by or licensed to GioventX.

You may access and use this content for personal, non-commercial purposes in connection with browsing or purchasing from our store.

You must not reproduce, distribute, modify, publish or commercially exploit our website content without prior written permission, except where permitted by law.

Nothing in this section limits any rights you may have under applicable intellectual property legislation.

11. Limitation of Liability

To the extent permitted by law, GioventX is not responsible for losses arising from your misuse of our website or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including rights and remedies available under Australian Consumer Law.

Any limitation of liability will apply only to the extent permitted by applicable law.

12. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy explains what information we collect, how we use and disclose it, and how you may contact us about privacy enquiries or complaints.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers and external websites.

These services may be governed by their own terms and privacy policies. We encourage you to review the relevant terms before using third-party services.

This section does not exclude any responsibility GioventX may have under applicable law.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products or legal obligations.

The latest version will be published on our website with the updated revision date.

Changes will apply prospectively from the date they take effect, except where otherwise agreed or permitted by law. Any change will not retrospectively remove rights that have already accrued to you.

15. Governing Law

These Terms are governed by the laws of New South Wales and the applicable laws of the Commonwealth of Australia.

Nothing in this section limits the application of any mandatory consumer protection laws that apply to your purchase.

16. Contact Us

If you have questions about these Terms, an order or our products, please contact us:

Business: GioventX
Email: gioventxaustralia@gmail.com